Personal Data Protection Policy

mayn99 Privacy Policy

Q: When can my personal information be deleted?

You can send a deletion request to support@mayn99.im. Please note that financial transaction records and KYC verification data may not be immediately deletable due to legal retention requirements. Once that retention period ends, we will carry out a secure deletion.

Q: How can I view the personal information stored about me?

Send an email to support@mayn99.im with the subject "Data Access Request", or submit a data access request via 24/7 Live Chat. We will review it promptly and provide a summary of the personal information we can share. Please note that identity verification will be required to confirm your identity.

Your personal information matters to mayn99's decision-making, and we take responsibility for protecting it as described in this policy.

Last updated: 30 October 2026

Policy Summary

This page explains how we collect, use, store, and protect the personal information you provide when using the mayn99 platform. This policy applies to all mayn99 services and covers the entire period during which you use the website mayn99.im.

By using these services, you are considered to have agreed to the terms of this privacy policy. If you have read the policy and do not agree, please do not use mayn99 services.

        
        Important: This policy is intended for players aged 21+ only. We do not knowingly collect personal information from anyone under 21.
      

1. Types of Personal Information We Collect
2. How We Collect Personal Information
3. Purposes for Using Personal Information
4. Sharing and Disclosure of Personal Information
5. Cookies and Tracking Technologies
6. Personal Information Retention Period
7. Personal Data Security Measures
8. Players' Rights
9. Third-Party Services and Links
10. Policy Updates
11. Contact Us
FAQ Quick Answers on Personal Data Protection

Section 1 — Types of Personal Data We Collect

1.1 Registration and Account Information

When you open an account at mayn99, the information we collect includes the following

Preferred username
Registration contact email address
Phone number (for contact and verification)
Date of birth (to verify 21+ age requirement)
KYC verification information required for payments

1.2 Financial Transaction Information

When you make deposits or withdrawals, we collect certain payment-related information. However, details such as card numbers and KBZPay account PINs are not stored on mayn99's servers — these are handled exclusively by third-party payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay.

1.3 Gaming Information

When you use the platform, we store information related to your gaming history, session duration, results, and bonuses. This information is primarily used for responsible gaming monitoring and service improvement.

1.4 Technical Information

When you visit the website, technical information collected automatically includes

IP address
Browser type and version
Computer / mobile device operating system
Access date and time (MMT UTC+6:30)
Pages viewed and time spent
Cookies and similar tracking technologies

Section 2 — Methods of Collecting Personal Data

2.1 Collection from Direct Submission

We collect information you provide yourself when you carry out the following actions

When registering an account
When making a deposit or withdrawal
When contacting us via customer service Live Chat or email
When participating in surveys, announcements, or promotions
When uploading digital ID images for KYC verification

2.2 Automatic Collection

While you use the platform, technical information is automatically collected via cookies, log files, pixel tags, and similar technologies.

2.3 Collection from Third Parties

We process only a limited amount of information legitimately received from payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, as well as from KYC verification services and game providers, as required for smooth service delivery.

Section 3 — Purposes for Using Personal Data

3.1 Service Operations

Personal data is used to smoothly operate mayn99's gaming services, manage accounts, process payments, and provide customer support.

3.2 Security and Legal Compliance

Prevention of money laundering
Fraud prevention and detection
Preventing underage (under 21) gambling
Meeting required KYC (Know Your Customer) obligations
Implementing responsible gaming measures

3.3 Service Improvement

Improving the platform gaming experience
Providing offers tailored to player preferences
Resolving website and technical issues
Improving services and gaming content through statistical analysis

3.4 Communications and Notifications

Personal data is used to send important account announcements, bonus promotion notifications (only with your consent), and policy change notices.

Section 4 — Sharing and Disclosure of Personal Data

mayn99 does not sell, rent, or share players' personal information with third-party companies. However, it may be shared in the following cases

4.1 Service Providers

We share only the minimum necessary information with our trusted third-party service providers to process payments, carry out KYC checks, deliver customer support, and provide technical services. These providers are not permitted to use the data beyond the purposes we instruct them for.

4.2 Legal Disclosure

We may be required to disclose collected personal information if a formal request from law enforcement authorities is determined to be legally valid.

4.3 Business Transfers

In the event of a mayn99 merger or transfer of business, personal information may be included in the transfer. If this happens, we will notify players in advance and take steps to ensure this policy continues to apply.

        
        Our commitment: mayn99 will never sell your personal information to advertising companies or competing gaming companies.
      

Section 5 — Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small data files stored in your browser. They are used to keep the website working properly, remember your preferred settings, and understand how you use the site.

5.2 Types of Cookies mayn99 Uses

Essential Cookies: Required for the basic functions of the website — these cookies cannot be turned off
Functional Cookies: To remember your login session and save your language settings
Analytics Cookies: To understand how the website is used (e.g. which pages are most visited)
Marketing Cookies: To improve the relevance of offers shown to you — these cookies can be turned off in your browser settings

5.3 Managing Cookies

You can disable or delete cookies in your browser settings. Please note that if you disable essential cookies, some features of the website may not work properly.

Section 6 — Personal Information Retention Period

6.1 While Your Account Is Open

We retain personal information for as long as your account is active in order to provide our services and meet legal obligations.

6.2 After Account Closure

After an account is closed, financial transaction records and KYC information may be retained for a period of time (until financial legal requirements and any dispute resolution periods have elapsed) to maintain consistency and accountability. Once that period ends, secure deletion is carried out.

6.3 Technical Log Files

Access log files are typically retained for a rolling period and then deleted. This period is sufficient for technical review and security operations.

Section 7 — Personal Information Security Measures

7.1 Technical Safeguards

SSL (Secure Socket Layer) encryption — all data transmissions are protected
Restricted access controls on player accounts
Server-side data encryption (Encryption at Rest)
Firewall and intrusion protection systems
Regular security audits

7.2 Operational Safeguards

Limiting the number of staff who have access to personal information
Training staff who handle data on privacy and security requirements
Signing data protection agreements with third-party service providers
In the event of a customer data breach, we will make a clear announcement and notify players immediately

        
        Notice: While we do everything we can to protect you, no computer network can be guaranteed 100% secure. We strongly recommend choosing a strong password and never sharing it with anyone.
      

Section 8 — Player Rights

Every mayn99 player has the following rights regarding their personal data

Access

You can request to view what personal data we hold about you.

Correction

You can request that any inaccurate or incomplete personal data be corrected.

Deletion

You can request that your personal data be deleted, as long as it does not conflict with legal requirements.

Restriction

You can request that processing of your personal data be paused at any time — for example, while a policy is under review.

Portability

You can request that we provide the personal data we have collected in a format you can use.

Objection

You can opt out of advertising cookies and promotional notifications.

8.1 How to Exercise Your Rights

To exercise these rights, email us at [email protected] or contact us via 24/7 Live Chat. We will respond promptly after receiving your request. Please note that for time-consuming or repeat requests, there may be reasonable time limits — but we will not delay without cause.

Section 9 — Third-Party Services and Links

9.1 External Services

The mayn99 website works with game providers, payment services, and technology partners. These third-party services may have their own privacy policies, and mayn99's data protection commitments do not cover the data they handle directly.

9.2 Data Transfers

When we share personal data with third parties to provide services, we will only do so where we can confirm that the data is protected through data protection agreements we have in place with them.

Section 10 — Policy Updates

10.1 Policy Change Notice

mayn99 may update this privacy policy from time to time due to improvements, legal changes, or service developments. For significant changes, we will notify registered account holders in advance and post an announcement on the website.

10.2 Continued Use of Policy

If you continue using mayn99 after an update, you will be considered to have accepted the changes. If you do not agree, you can contact our Customer Support and request that your data be deleted.

Section 11 — Contact Us

11.1 Data Contact

If you have questions, concerns, or wish to exercise your rights regarding this privacy policy or your personal data, you can reach us through the following channels

Email: [email protected]
Live Chat: 24/7 in Myanmar — contact us directly through the website

For personal data requests, please include "Privacy Request" in the subject line when contacting us. We will get back to you as soon as possible.

Personal Data Protection Quick Answers

No. mayn99 does not sell or rent your personal information to any third party — including advertising companies, data brokers, or competitors. We only share the minimum necessary information with third-party service providers we work with to keep the service running, and that sharing is covered by data protection agreements.

You can send a deletion request to [email protected]. Please note that financial transaction records and KYC verification data may not be immediately deletable due to legal retention requirements. Once that retention period ends, we will carry out a secure deletion.

mayn99 protects your personal information using SSL encryption, server encryption, firewalls, and access control systems. We also run regular staff training on data security. You can further strengthen your account security by choosing a strong password that you do not share with anyone.

You can turn off cookies in your browser settings, but please note that if you disable essential cookies — such as those used for remembering your login and saving your settings — some features of the website will not work properly. If you only disable advertising and analytics cookies while keeping essential cookies on, the website will function normally.

If significant policy changes occur, mayn99 will announce them on the website and notify registered players in advance through their registered contact channels. Please note that this policy states: if you continue using the service after a policy update, that will be taken as acceptance of the changes.

Send an email to [email protected] with the subject "Data Access Request", or submit a data access request via 24/7 Live Chat. We will review it promptly and provide a summary of the personal information we can share. Please note that identity verification will be required to confirm your identity.