How can I access problem gambling support services?

You can reach us via mayn99's 24/7 Myanmar-language Live Chat or at support@mayn99.im. Our team can set up responsible gaming tools, activate Self-Exclusion, and refer you to professional help.

mayn99 — Responsible Gaming

Gaming is meant to be fun. At mayn99, we prioritise your ability to play safely and healthily by giving you tools to manage your own gaming.

Approach gaming mindfully

At mayn99, our first priority is the wellbeing and safety of our players. Whether you're playing football betting, slots, live casino, or fish shooting games — gaming should be a source of fun and relaxation, not financial stress or distress.

Every player should understand both the benefits and risks of gaming, and set their own limits. This page explains in detail how to manage your gaming activity. Let's look after ourselves.

mayn99 believes gaming should always be a smooth and enjoyable experience. That's why we give players the tools to set limits, take a break, and contact our responsible team immediately if needed.

6 Protection Tools

Deposit Limits

Set the maximum amount you can deposit daily, weekly, or monthly. A deposit limit is a practical way to keep your finances in check.

Session Time Limits

Decide in advance how long you will play each day. When the set time is up, you will receive a reminder notification.

Temporary Break (Time-Out)

Pause your account for anywhere from a few days up to one month. This is a good option for anyone who needs a break for health or financial reasons.

Self-Exclusion

For players facing serious gambling issues, a long-term Self-Exclusion option is available. Reversing this option requires assistance from Support.

Gaming History Review

View your gaming history and deposit/withdrawal records so you can reflect on your own playing patterns.

24/7 Support

If you're experiencing gambling-related issues, you can reach mayn99's Myanmar-language Live Chat for help 24 hours a day, 7 days a week. We're ready to answer any questions.

21+

No one under 21 is permitted to play

mayn99 provides services only to players aged 21 and above. This restriction is a firm decision to protect young people, and it is always strictly enforced.

If you know that a family member or friend is under 21 and trying to access gambling, please contact Support immediately. We make it a priority to block any chance of minors being able to play.

Those with children at home are asked to protect their devices with a device lock or PIN code to reduce the chance of non-players accessing an account.

Warning signs of a gambling problem

If any of the following are happening in your life, it's time to use responsible gambling tools or speak with a professional.

You feel like you're gambling to try to win back money you've lost.
You've set a budget for gambling but find you can't stick to it.
Gambling is causing you to neglect work, family or daily responsibilities.
You feel like gambling relieves tiredness, anger or sadness.
You feel like you have to lie or hide things from family or friends about your gambling.
You are borrowing money to gamble or cutting back on essential expenses to do so.
You decide when to stop playing but have no control over how long you actually play.

Steps to set limits

Log in to your account

Choose a control

Select a deposit limit, play time limit or Time-Out.

Set a period

Choose your preferred period — daily, weekly or monthly — and enter the amount.

Confirm

The limit will take effect immediately and Support will follow up with a confirmation.

If you have trouble setting a limit, mayn99's 24/7 Live Chat can help. Setting limits is something we recommend for every player, as it protects both your finances and your wellbeing.

Self-Exclusion — long-term exclusion

For those with a serious gambling problem, Self-Exclusion is the most effective tool available. Once this option is activated —

You will not be able to access your account for the set period
All deposits and withdrawals will be stopped
Promotional messages will be stopped
mayn99 staff will not reactivate the account until the period is over

To activate Self-Exclusion, contact mayn99 Live Chat and say "I want to self-exclude". We will process the initial suspension and you can choose the duration yourself. We respect and commend everyone who makes this decision.

Get help — don't stay silent

If gambling is starting to feel like a problem, you don't have to face it alone. Reach out right away — to mayn99 Support or to an outside professional.

mayn99 contact

24/7 Myanmar-language Live Chat
Contact us directly through the website. You can reach us any time for gambling problems, setting limits or activating Self-Exclusion.

Email
[email protected] — you can write and send us a message. We'll answer any questions about responsible gambling tools, account controls and related matters.

mayn99 believes gambling should be fun first. Reaching out is not a sign of weakness — it's a sign of taking responsibility for yourself.

Tips for healthy, enjoyable play

Set a budget in advance

Only play with money you can afford to lose — set a budget at an amount that won't hurt you if it's gone. Once that amount is used up, stop playing.

Play with a clear head

Avoid gambling when you're angry, sad or stressed. Only play when you're in a comfortable, clear-headed state of mind.

Set a time limit

Decide in advance how long you'll play and stop when that time is up. A phone alarm can help you keep to your play time limit.

Play for fun only

Gambling is not a way to get rich — play for fun only. Understand that losses are possible.

What you should know about responsible gambling

Yes. A deposit limit takes effect as soon as it is set. It can only be changed after the limit period ends, and increasing it may take up to 24 hours to process.

You won't be able to play during a Time-Out, but your funds remain safe in your mayn99 wallet. Once the period ends, you can reopen your account and continue playing. If you need to withdraw before the period ends, please contact Support.

Under Self-Exclusion, all marketing, promotional emails, and communications will stop. This option is in place to help players who are dealing with gambling-related issues.

Contact mayn99 Support immediately and report the situation. We will suspend the account right away and work to resolve the issue. Protecting players under 21 is a commitment we take seriously.

You can reach us via mayn99's 24/7 Myanmar-language Live Chat or at [email protected]. Our team can set up responsible gaming tools, activate Self-Exclusion, and refer you to professional help.

Increasing a limit (e.g. raising your deposit amount) may require a 24-hour waiting period and Support approval. Decreasing a limit (e.g. lowering your deposit amount) can be done immediately at any time. This policy is in place to protect players.

mayn99 helps you play with confidence

With control tools, a support team, and a limit system, you can enjoy yourself at your own pace.